How can I retrieve missing or lost invoices in Invoice Maker?
How can I retrieve missing or lost invoices in Invoice Maker?
Invoice retrieval issues can occur for various reasons, such as filter settings or incorrect login details. Follow these guidelines to locate or recover your invoices and quotes:
Adjusting Filter Settings
The most common reason for invoices or quotes not appearing is incorrect filter settings. Ensure that the filter in the app is set to ‘Lifetime’, which displays all your invoices and quotes. Adjusting this setting resolves most visibility issues.
Logging in with Correct Credentials
Another common issue arises from using the wrong email address to log in. Ensure that you are logging in with the email address that was used to create your account. If you suspect an account mismatch, log out and try logging back in with alternate email addresses used during account creation.
Requesting a Backup via Email
If you cannot retrieve your invoices or quotes despite adjusting filters and confirming login details, you can request your invoices and quotes to be sent to you in an PDF file format via email. This is a convenient backup solution for accessing all your records at once.
Troubleshooting Steps Summary:
Set the app filter to ‘Lifetime’ for invoices and quotes.
Log out and back into the app, ensuring you use the correct email address tied to your account.
If issues persist, request your invoices and quotes to be sent via email in an PDF format.
If you require further assistance, reach out to our support team for dedicated help.
How can I change my login email address without losing all my invoices?
How can I change my login email address without losing all my invoices?
Write us your new email address and we'll change it for you.