If your client didn't get your email, ask them to check their spam or junk folder first.
Emails can land in spam or be blocked by the recipient's security settings. Neither you nor we can fully control this, but these steps can help:
Things you can try
Change the wording - edit the default email subject and text in Settings (⚙️) > Client communication. Different wording is less likely to be filtered.
Send from a different address - change your outgoing email address
Send a PDF instead - in the action menu, tap Export as PDF and choose an app that can send files, like Gmail or WhatsApp. See how to save a document as PDF
Send a link instead - share a link by message rather than email. Your client can view the document, download a PDF, or pay online if you've set up online payments. See how to share a document by link
Didn't find what you were looking for? Contact our support team, and we'll sort it out for you.