Cancelling stops your subscription from renewing. You keep access until the end of your current billing period, and all your data stays in the app - you simply move back to the free plan.
Where to cancel
You can only cancel where you bought your subscription: the App Store or Google Play. We can't cancel it for you.
On iPhone or iPad
Open your phone's Settings
Tap your name at the top of the screen
Tap Subscriptions
Find the subscription with the same name as the app on your device
Tap it and tap Cancel Subscription
On Android
Open the Google Play Store app
Tap your profile icon in the top right corner
Tap Payments & subscriptions > Subscriptions
Find the subscription with the same name as the app on your device
Tap it and tap Cancel subscription
If something doesn't look right
Can't find your subscription? Make sure you're signed in with the Apple Account or Google account you bought it with.
Not listed at all? It may already have been cancelled or expired.
Charged twice? Check your purchase history in the store and request a refund there.
For anything else to do with billing, contact Apple or Google support.
Note: make sure you see a confirmation that the cancellation went through. Without it, your subscription may renew as normal. More on buying and cancelling.
Didn't find what you were looking for? Contact our support team, and we'll sort it out for you.