If you're trying to purchase a subscription but seeing an error message, we're sorry for the trouble. Subscription purchases are processed by Apple App Store or Google Play Store — not directly by our app — so most purchase errors come from the store side.
Common error: "The item you were attempting to purchase could not be found"
Common error: "The item you were attempting to purchase could not be found"
This Google Play error usually means one of the following:
The app version you're using is outdated or being phased out. In this case, subscriptions can no longer be purchased through it.
There's a temporary issue with Google Play.
What to try:
Make sure you have the latest version of Invoice Maker installed from Google Play
Clear the Google Play Store cache: go to your phone's Settings → Apps → Google Play Store → Clear Cache
Restart your device and try again
If the error persists, you may be using an older version of our app that is being phased out. Please contact our support team — we'll confirm and direct you to the correct app.
Common error: Payment declined or failed
Common error: Payment declined or failed
If your payment was declined, the issue is usually with your payment method, not with our app.
What to try:
Check your payment method — Make sure you have a valid card or payment method set up in your Apple ID or Google account
Check your bank balance — Ensure you have sufficient funds
Update your payment info:
Apple: Settings → your Apple ID → Payment & Shipping
Try a different payment method if available
Common error: "You already own this item" or duplicate subscription
Common error: "You already own this item" or duplicate subscription
This message appears when Apple or Google detects that you already have an active subscription for Invoice Maker — possibly on a different account or from a previous purchase.
What to try:
Check if you already have an active subscription: Apple Settings → Subscriptions or Google Play → Payments & Subscriptions → Subscriptions
If you see an active subscription there, the app should recognize it — try restarting the app
If the subscription is on a different Apple ID or Google account, you'll need to log in on your device with that account
The app keeps showing a "Subscribe" or "Renew" screen
The app keeps showing a "Subscribe" or "Renew" screen
If you've already paid but the app still asks you to subscribe, this could be a sync issue or a sign that you have two separate accounts.
What to try:
Go to Settings → Subscription in the app and look for Restore Purchase
Close and restart the app
If it still doesn't work, you may have two accounts with us — please see our article on duplicate accounts or contact our support team
Still having trouble?
If none of the above helped, please contact our support team with:
The exact error message you see (a screenshot is very helpful)
The steps you took right before the error appeared (e.g., Settings → Subscription → Premium → Buy)
Your login email address
Whether you're on iOS (Apple) or Android (Google Play)
The app name or logo you're using
We'll do our best to get you subscribed and invoicing as quickly as possible! 😊