If you need to change the email address you use to log in — for example, because your old email no longer exists or you'd like to switch to a different one — we can help you with that.
Important: Changing your login email is not something you can do yourself in the app. Our support team needs to make this change for you to ensure your data, subscription, and invoices remain safely connected to your account.
What you need to know before requesting a change
All your invoices, clients, items, and settings will stay the same — only the email address used for logging in changes.
Your subscription (if purchased via Apple or Google) stays active and is not affected by the email change.
After the change, you will use the new email address to log in on all devices.
The new email must be different from any other existing account in our system. If the new email is already in use, we'll need to resolve that first.
How to request an email change
Please contact our support team and include the following information:
Your current login email address (the one you want to change from)
Your new email address (the one you want to change to)
Your company name as shown in the app
Once we receive your request, we'll update your email and let you know when it's done. You'll then receive a new magic login link to the updated email address.
What if I can't access my old email?
If your old email address no longer exists or you can't receive emails on it, don't worry — we can still change it for you. Just make sure to contact us from the app (via the chat) or from your new email address, and provide the details listed above so we can verify your identity.
What if I have multiple accounts?
If you have more than one account (for example, one anonymous account and one registered account), please let our support team know, and we'll guide you through the best solution for your situation.
Our team is happy to help with this — just reach out, and we'll get it sorted! 😊