If you have an active subscription but the app keeps asking you to subscribe, or if you can see your subscription in Apple/Google but the app doesn't recognize it, you may have two separate accounts with us.
How does this happen?
When you first install Invoice Maker, an anonymous account is created automatically. If you later sign up with your email, a new account is created. Your subscription and invoices stay on the original anonymous account, while the new account starts fresh.
This means you might have:
Account 1 (anonymous) — with your subscription and all your invoices
Account 2 (registered with email) — no subscription, empty or with only a few invoices
How do I know if this is my issue?
You might have two accounts if:
The app asks you to subscribe even though you've already paid
Your invoices disappeared after you signed up or logged in with your email
Apple/Google shows an active subscription, but the app says you're on the free plan
You see a "Renew" screen even though your subscription hasn't expired
How to fix this
Our support team can help you with:
Finding both of your accounts in our system
Linking your email to the account that has your subscription and invoices
Ensuring your subscription is working
To speed things up, please contact our support team and include:
The email address you signed up with
Your company name as shown in the app
Whether you use Apple or Google Play
A screenshot of your active subscription from your Apple or Google account
A screenshot of the invoice for your purchase
How to prevent this in the future
To avoid having duplicate accounts:
Sign up with your email first (Settings → Sign up) before purchasing a subscription
Always log in with the same email on all your devices
Don't create a new account on a new device — instead, log in with your existing email
Our team is always here to help you sort this out! Just reach out, and we'll get back to you as quickly as possible. 😊