We understand how worrying it can be when your invoices or client data seem to have disappeared. The good news is that in most cases, your data is not lost – it just needs to be reconnected to your account.
Your data is linked to your email account. If you created an account (signed up with your email), all your data is stored on our servers and can be recovered by logging in with the same email on any device.
I switched to a new phone and my data is gone
I switched to a new phone and my data is gone
When you install the app on a new device, it starts with a fresh, anonymous account. To access your existing data:
Open the app on your new device
Go to Settings → Log in
Enter the same email address you used on your old device
Check your email inbox (and spam folder) for the magic login link
Tap the link to log in – your data should appear
Important: Make sure you log in with the exact same email address you used to register on your old phone. If you're unsure which email that was, contact our support team and we can help you find it.
I logged out and now my data is gone
I logged out and now my data is gone
If you logged out of the app, your data is still saved on our servers. Simply log back in with the same email address:
Open the app
Go to Settings → Log in
Enter your email address
Tap the magic login link sent to your email
All your invoices, clients, and items will be restored.
I never created an account (never signed up with email)
I never created an account (never signed up with email)
If you used the app without creating an account, your data was stored locally on your device only. In this case:
If you still have access to your old device, open the app there and create an account (Settings → Sign up) before logging in on your new device
If you no longer have the old device and never signed up, please contact our Support Team and describe the issue
We always recommend creating an account – it ensures your data is backed up and accessible from any device.
The magic login link is not working
The magic login link is not working
If you're having trouble with the login link:
Check your spam/junk folder – the email may have been filtered
Wait a few minutes – sometimes delivery can be delayed
Try requesting a new link – go back to the login screen and request it again
Make sure you're opening the link on the same device where you want to log in
Check the email address – even a small typo can prevent the link from being delivered
If you see an ERROR_magic_link error, it usually means there was a temporary issue. Please try again after a few minutes.
Need help recovering your data?
If you're still unable to access your data, please contact our support team with:
The email address you think you used to register
Your company name as it appeared in the app
Whether you're on iOS or Android
We'll do everything we can to help you get your data back! 😊