If you see a message saying your account has been flagged or restricted, don't worry - your data is safe. This is a routine security check to protect our users.
Why was my account flagged?
Our system flags accounts automatically in certain situations, for example:
Unusual activity on your account
Certain words in your business name or documents, like the names of government bodies or financial institutions
This stops people from pretending to be a real business.
How do I unlock my account?
Contact our support team and send:
A copy of a government-issued photo ID
A document that links you to the business you're invoicing for - for example, a business registration, company letterhead, or an official document showing your name and the business name
Privacy note: send these in your conversation with our support team. If you'd like us to delete them after the review, just let us know.
How long does it take?
Once we have your documents, we aim to finish the review within 24 to 48 hours, as long as the documents pass our checks. You can then log in and use the app as normal.
What happens to my data?
Nothing is deleted. Your invoices, clients, items and settings stay safely stored, and everything will be exactly as you left it.
Didn't find what you were looking for? Contact our support team, and we'll sort it out for you.