If you see a message that your account has been flagged or restricted, don't worry – your data is safe. This is a routine security measure to protect our users.
Why was my account flagged?
Our system automatically flags accounts for a security review in certain situations, such as:
Unusual activity detected on your account
Certain keywords in your company name or invoices that may trigger our automated security checks (e.g., government body names, financial institutions)
This is in place to prevent unauthorized individuals from impersonating legitimate businesses.
What do I need to do?
To complete the security review and unlock your account, please contact our support team and provide:
A copy of your ID (government-issued photo ID)
Documentation showing your affiliation with the company you're creating invoices for (e.g., business registration, company letterhead, or an official document with your name and company name)
Privacy note: You can send these documents securely via our email thread. We will delete them once the review has been completed.
How long does the review take?
Once we receive your documents, we aim to complete the review and remove the flag within 24–48 hours, provided the documentation sent in passed our checks. After the flag is cleared, you'll be able to log in and use the app as normal.
What happens to my data?
All your invoices, clients, items, and settings remain safely stored. Nothing is deleted during a security review. Once the flag is removed, everything will be exactly as you left it.
If you have any questions about this process, our support team is always happy to help! 😊