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I paid for a subscription but it's not working

Troubleshooting steps when your subscription is paid but the app doesn't recognize it

Updated yesterday

We're sorry you're experiencing this – we understand how frustrating it can be when you've paid for a subscription but the app still asks you to subscribe. Let's get this sorted out for you!

Important: Your data is safe. Even if the app shows a subscription prompt, all your invoices, clients, and items remain saved in the app.

Step 1: Check your subscription in the App Store

Your subscription is managed by Apple or Google Play, not directly by our app. Sometimes there can be a sync delay between the store and the app.

On iOS (Apple):

  1. Go to Settings on your iPhone/iPad

  2. Tap your Apple ID name at the top

  3. Select Subscriptions

  4. Check if your Invoice Maker subscription is listed as Active

On Android (Google Play):

  1. Open the Google Play Store

  2. Tap your profile icon → Payments & Subscriptions → Subscriptions

  3. Look for your Invoice Maker subscription and verify it's Active

Step 2: Make sure you're logged in with the correct account

Your subscription is linked to the Apple ID or Google account you used to purchase it. If you're logged in with a different account on your device, the app won't be able to detect your subscription.

Make sure the account on your device matches the one you originally used to buy the subscription.

Step 3: Restore your subscription

Try restoring your subscription inside the app:

  1. Open Invoice Maker

  2. Go to Settings → Subscription

  3. Look for a Restore Purchase option and tap it

This forces the app to re-check with the App Store and should activate your subscription.

Step 4: Try restarting the app or your device

Sometimes a simple restart can resolve sync issues:

  1. Close the app completely (swipe it away from the app switcher)

  2. Restart your phone

  3. Open the app again

Still not working?

If none of the steps above helped, please contact our support team. To help us resolve this as quickly as possible, please include:

  • Your login email address

  • Your company name (as shown in the app)

  • A screenshot of your active subscription from the App Store or Google Play

  • The app name or logo you're using

We'll do our best to get this resolved for you as soon as possible! 😊

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