This error usually appears when a link from us - like a login link - opens in your web browser instead of the app. Here's how to make links open in the app.
On iOS
Links should open in the app automatically. If they don't, contact our support team and we'll help you fix it.
On Android
Open your phone's Settings > Apps
Find the app and tap it
Tap Open by default (or Set as default)
Tap Open supported links and choose In this app
Then tap the link again. If your phone asks which app to use, choose the app, not your web browser.
Didn't find what you were looking for? Contact our support team, and we'll sort it out for you.